policies

 Shipping & returns info.

*** footwear returns are subject to a 33% restocking fee***

Some prices:

  • Domestic US - Free ( if in Hawaii or Alaska please email)
  • To Canada only - 42.00 US dollars
  • International Shipping Priority Mail/ Insured - 62.00 US dollars.
How long does shipping take?
  • Domestic US shipping services are UPS and some items USPS it can take 3-5 days depending on location in the US.
  • International shipping, I ship USPS Priority Mail Shipping with insurance. It can take 6-10 days (some destinations 5-8 days). 
Do I take returns?
  • Yes, I do. 
  • Please contact within 30 days
Do I do Exchanges?
  • Yes,  I want you to have happy feet. 
  • Please contact within 30 days
How does shipping work for returns or exchanges?
  • We pay for shipping to the buyer in the Domestic US only. For returns and exchanges the buyer pays the return shipping.
What if the item arrives damaged?
  • Email us at info@steamtropolis.com so we can arrange a replacement. 

Are custom orders available?

  • Sorry but no, these shoes are made and designed by the company Hades. However, if you have an idea they are open to suggestions. You can submit drawing via email.  

 

Feel free to contact us with any questions or concerns.

We're a small little group, and know that the only way we'll be around is to make sure that our customers are happy and can trust us.  As such, we do our best to make sure that every customer is treated the way we'd want to be treated.

 

Women Shoe Sizing chart:

 

US

EU

UK

Australia

NZ

Japan

Inches

Centimeters

6

36.6

4

230

9

22.9

6.5

37

4.5

235

9

23.2

7

37.5

5

240

9 ¼

23.3

7.5

38

5.5

245

9 ½

24.1

8

38.5

6

250

9 ⅝

24.4

8.5

39

6.5

255

9 ¾

24.8

9

39.5

7

260

10

25.4

9.5

40

7.5

265

10

25.7

10

40.5

8

270

10 ¼

26

10.5

41

8.5

280

10 ½

26.7

11

41.5

9

285

10 ⅝

27


 

** Women shoe size chart. Standard width is approximately a medium B.

** Available in whole sizes only. Please round up to the next whole size for a better fit.

Get out a straight edge or what most call a ruler. Please measure your foot from the tip of your large toe to the back of your heel where your shoe would touch. (put ruler in front of toe-draw a line, put ruler at back of heel-draw a line) Measure length of drawn line and compare to the the chart above. 

This will give you an idea of what size would fit you best. As always if you have any questions please do not hesitate to ask